3rd Line IT Support 09/2014 - present at DST Output, Bristol.
- 2nd/3rd Line Telephone & Remote Access Support to clients
- Dealing with Support Queries via Ticketing System/Email/Telephone
- Server Win2008/12,CentosOS (installation, administration ,troubleshooting, patching)
- Active Directory management + GPO, DNS,DHCP,NTFS/DFS, Print Server,MDT,WSUS
- VMWARE – administering 1 site, 6 clusters, 24 hosts, 400 vms, acces to another 6 sites and 500 vms
- Networking – mainly switching, VLANS, Trunks, Etch Chanel, WiFi, firmware, config, VTP
- Managing SFTP servers / accounts – new accounts, troubleshooting connectivity
- Managing BACKUPS – ARC Server UDP – adding hosts, creating plans, backup server installation
- Monitoring Servers and networking - Cacti, Check MK, space observer
- VPN – administering accounts, access, troubleshooting
- Security – Managing McAfee server, Bitlocker, Truecrypt
- Managing IP telephony – Mitel IP, Webex, Conferences
- Supporting users from low level to CEO, locally and remotely
- Helping and troubleshooting production / office software
- Mentor and support junior engineer
Recent Projects:
- Install new backup server with Dell storage + install and configure software + hardware
- Migrate ESXi hosts from one DC to another
- Migrate Dell Storage from one DC to another
- Migrate Users from old Access switches to new access stack
- Migrate users and computers from one domain to another one
- Prepare backup plans for production servers
IT Data Centre Senior Engineer 12/2011 - 09/2015 at Datapipe, London.
- One of Tem Leader responsible for line managing teams up to 4 staff
- Training new employees
- Assisting/supporting Windows team with Windows Server 2003-2008 and 2012 / installations, deployments, troubleshooting and automation. Troubleshoot software issues and escalate accordingly
- Duties include preventive maintenance to prevent failures on hardware and software
- Remote support for hardware and software issues
IT Data Centre Engineer 12/2011 - 09/2015 at Datapipe, London.
- Installing, configuring, troubleshooting HP and DELL servers
- Configuring RAID 0,1,10,01,5 ,brake, iLO, Drac,
- Firmware and BIOS upgrade on servers
- Respond, action, and resolve requests /faults logged both internally and externally
- Installing switches , routers, and network hardware
- Fixing broken servers
- Active monitoring of 1000s of servers in various locations in the world
- Monitoring all DC resources
- Work with operation engineers in configuring customers requirement
- Installing and pre-configuring MS Windows Server systems
- Installing and pre-configuring Citrix XEN Server and VMware ESXi
- Installing shelves,power strips,rails,cable management
- Cabling using cooper and fiber cables + testing
- Racking equipement + hardware decommissioning
IT Support Engineer 2nd to 3rd Line 4/2008 - 12/2011 at LGC Computers, Warminster n/Bath, Wilts.
- Managed and Administered Windows XP and Windows 7/Vista workstations and laptops,
- Virtualizing operating systems using VMware software like VM Workstation,
- Configuration and testing of any new hardware and software
- Building and installing high performance custom PC
- Diagnosing, testing, analyzing and resolving user laptop, PC software and hardware issues
- Installing and configuring new and refurbished computers / laptops
- Training and coaching users effective use of computer software and hardware in windows and other computer OS
- Providing support for desktop applications ( MS Office, Operating systems, etc )
- Supporting users remotely and on site with installs, deployment, and troubleshooting
- TCP/IP networking and hardware maintenance and repair
- Printers – installing, configuring, troubleshooting
- Ensuring the anti-virus software is installed, properly configured,regularly updated and working properly/removing virus
- Implementing data security such as securing small office and home networks against malicious attacks, viruses
- Recovering data / providing backup solutions
- Advising on IT equipment to assess and satisfy future needs of the customers
Office worker, admin, IT
- 11/2006 - 12/2007 Williams Lea (AXA Insurance), Bristol, UK
Machine operator
- 7/2006 - 9/2006 Smurfit Kappa, Yate, UK
- 3/2005 – 5/2006 Bristol Bending Automotive, UK
IT Support Engineer 1st to 3rd Line / owner 8/2002 - 1/2005 at NAUTILUS - New Computer Technologies, Poland - Microsoft’s Business partner
- Personal responsibility for 1st to 3rd line technical support for private, public sector enterprises
- Diagnosing and resolving problems with IT infrastructure
- Consultancy on computer hardware and software development for future needs of our business clients
- Software audits and licensing services
- Installing and supporting Microsoft desktop and server operating systems
- Maintaining wired and wireless networks
IT Support Engineer 1st 01/2000 - 4/2002 at OIKOS - Real Estate Agency, Poland
- Personal responsibility for 1st to 3rd line technical support
- Supporting desktop users
- Configuring, maintenance, troubleshooting hardware and software issues
- Administrator and creator of www service
- Graphic designer