PERSONAL SKILLS
Excellent customer service skills - ability to teach highly technical content to users, with any technical level of experience, respond to every query with care, respect and understanding. Well organized, dependable, quick-thinking with a lively interest in Information Technologies.
Capacity to solve problems - ability to solve logic problems, uncovering hidden clues,and discovering and attempting solutions without exacerbating the problem further
Ability to multitask and stay calm under pressure - linear and logical troubleshooting
Talent for communicating - ability to communicate technical information to non-technical users and to acquire technical information from those that cannot explain the problem clearly,
Technical aptitude - enjoy working with technologies, computers, advanced hardware and software
Capacity to solve problems - ability to solve logic problems, uncovering hidden clues,and discovering and attempting solutions without exacerbating the problem further
Ability to multitask and stay calm under pressure - linear and logical troubleshooting
Talent for communicating - ability to communicate technical information to non-technical users and to acquire technical information from those that cannot explain the problem clearly,
Technical aptitude - enjoy working with technologies, computers, advanced hardware and software